At Youngcarers.net we sometimes send emails to our members (for example, our regular newsletter, your activation code when you joined us, or messages from the Youngcarers.net team). But sometimes people have problems receiving emails from us. A common reason for this is that your email service doesn’t know who we are, so it thinks we might be sending you 'junk', 'bulk' or 'spam' messages. But it’s usually quite easy to sort out.
If you think you haven’t been getting emails from us, or if you’ve found that our emails tend to end up in your spam, bulk or junk folder, have a look below and see if we can help you. Find the name of your email service and then follow the instructions.
AOL:
- Click on Spam on the left hand side.
- Look in the list of messages that appears. If you can see one from youngcarers@carers.org, click on it, then click the button at the top that says This is not spam.
- Click the Addresses button (near top of the screen)
- Click New, then select New Contact
- Click in the box that says Email 1, and type youngcarers@carers.org.
- Click Save.
...and you've done it!
Hotmail / MSN:
Click on Junk E-Mail on the left hand side.
Look in the list of messages that appears. Can you see one from youngcarers@carers.org?
If you can
- Click to place a tick in the box next to it
- Click the button at the top that says Not Junk
- Click Go to Inbox
...and you've done it!
If you can't see an email from us in your Junk E-mail folder:
- Click Options (near the top right hand side of the screen)
- Click Junk E-Mail Protection
- Click Safe List
- Click in the box and type youngcarers@carers.org
- Click Add
...and you've done it!
Yahoo! / BT Internet / BT Yahoo!:
- Click on Bulk on the left hand side
- Look in the list of messages that appears. If you can see one from youngcarers@carers.org, click on it, then click the part that says This is not spam.
- Click on Addresses, near the top of the screen
- Click on the Add Contact button
- Click in the box that says Email: and type youngcarers@carers.org
- Click the Save button at the top
- Click the Done button
...and you’ve done it!
Gmail / Googlemail:
- Click on Spam on the left hand side
- Look in the list of messages that appears. If you can see one from youngcarers@carers.org, click on it, then click button at the top that says Not Spam.
- Click Contacts on the left hand side
- Click Create Contact, near the top
- Click in the box that says Primary Email: and type youngcarers@carers.org
- Click the Save button
...and you’ve done it!
Tiscali:
- Click on Settings near the top of the window
- Click in the box that says Select option: and choose Filters
- Click Add
- Click to tick the Make filter active box
- Click in the box that says Filter Name: and type Youngcarers.net
- Click in the box that says Search Field: and choose From
- Click in the box that says Keywords: and type youngcarers@carers.org
- Click in the box that says Options: and select From contains youngcarers@carers.org
- Click in the box underneath where it says Action: and choose Move to:
- Click in the new box that appears and choose Inbox
- Click Save
...and you’ve done it!
FSmail / Orange / Freeserve / Wanadoo:
- Click on Junk Mail on the left hand side
- Look in the list of messages that appears. Can you see one from youngcarers@carers.org?
If you can
- Click to place a cross in the box next to it
- Click the button at the top that says Mark as Not Spam
- Click Add to my approved list
...and you’ve done it!
If you can’t see an email from us in your Junk E-mail folder:
- Click My Settings (near the top right hand side of the screen)
- Scroll down and click Approved list
- Click in the box underneath Add a new address or domain name and type youngcarers@carers.org
- Click Add
...and you’ve done it!